StumbleUpon Help Center

Report Abuse

What are StumbleUpon’s community rules?
How do I block another member or stop them from messaging me?
How do I unblock another Stumbler?
How do I report a dispute I’m having with another member?
What happens after I report a complaint?
What happens after my account is placed under review?
What caused my account to be suspended?



What are StumbleUpon’s community rules?

To make StumbleUpon easier and more fun to use, all members must agree to follow our Terms of Service and Community Rules before joining our service.

These guidelines are in place to:

- Ensure that members treat each other respectfully

- Enable individuals to express themselves as freely as possible (as long as they abide by our Terms of Service)

- Minimize the potential for conflicts between members

- Help members understand what is and is not acceptable use of StumbleUpon

We require each member to take responsibility for how his or her StumbleUpon account is used. If you observe behavior that you believe violates our guidelines, we encourage you to report it to our Community Support team.



How do I block another member or stop them from messaging me?
To block a user visit their profile and unfollow them. Stumblers can only Share to users that are Following them.


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You can also report users from their profile. Click the flag icon to open a reporting menu that you can select a rating or report the user as a Spammer, Hostile, or Vulgar.



How do I unblock another Stumbler?
To unblock a Stumbler, visit their profile and Follow them. This will allow them to Share to you.


How do I report a dispute I’m having with another member?
If you have come into conflict with another member, and you believe that they have violated StumbleUpon’s Terms of Service or Community Rules, please send details of the incident to Community Support via Feedback. In your report, please include as much information as possible, such as:

- Screenshots of objectionable comments

- Links to the member’s profile page

- Pasted copies of private messages (please be sure to include any replies of your own)



What happens after I report a complaint?
We’ll review your complaint to see if there has been a violation of our policies. If so, we’ll take appropriate action, which may range from issuing a warning to suspending a member’s account.

Our Privacy Policy prevents us from sharing information about a specific member’s account with a third party, so we cannot provide details regarding how a specific disagreement has been resolved.



What happens after my account is placed under review?
If your StumbleUpon membership is placed under review, a member of our Community Support team will investigate any complaints received about your use of our service. Consequences for violating our Terms of Service or Community Rules can include:

- Suspending your account for a time period and then reinstating it

- Suspending your account indefinitely


What caused my account to be suspended?
StumbleUpon may restrict, suspend or delete member accounts that violate our Terms of Service or Community Rules. Depending on the severity of the offense, accounts may be disabled for a set period of time or indefinitely.

The actions described below are the most common reasons for account suspension or removal:

- Using an account primarily to promote a specific web page, product or service

- Licensing, selling, renting or leasing access to a StumbleUpon account

- Soliciting ratings from other members

- Harassing or promoting harassment of another member, either through private messages, discussion groups or via profile reviews

- Having disputes with other members in public areas

- Posting copyright or trademark material without attribution or permission

- Creating multiple accounts without permission from StumbleUpon

- Impersonating another StumbleUpon member

- Using the StumbleBar or service in any manner that could damage, disable, overburden, or impair our technology

- Posting content that StumbleUpon determines in its sole discretion is unlawful, fraudulent, threatening, libelous, defamatory, obscene or otherwise objectionable

Prohibited content may include, but is not limited to:

- Material that is offensive or promotes racism, bigotry, hatred or physical harm of any kind

- Posts that harass or advocate the harassment of another person

- Transmitting junk mail, chain letters, or spamming (unsolicited mass mailing)

- False or misleading content that promotes, endorses or furthers illegal activities

- Illegal or unauthorized copies of another person’s work that is protected by copyright or trade secret law

- Participation in the exploitation of persons under the age of eighteen in a sexual or violent manner, or the solicitation of personal information from anyone under eighteen

- Adding material that contains viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or similar software

If you have read through the Help Center and require additional assistance please write to us at:
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