StumbleUpon Help Center

Paid Discovery Account Related Questions

  

I set up a Paid Discovery account but did not receive a verification email. What do I do?

Please allow a few hours for the email to come through and be sure to check your spam folder. If you haven’t received a verification within 24 hours of creating your account please contact adinfo@stumbleupon.com and we will verify the account for you.
 

I forgot my Paid Discovery password. What do I do?

Click the forgot your password link on the login page to reset your password.
 

How am I charged?

Paid Discovery is a prepay advertising platform. Once funds are added to your account, campaigns will draw from that balance.
 

How do I fund my Paid Discovery account?

Click on the Funds tab located on the homepage of your Paid Discovery dashboard. Here you can add funds to your account with a credit card, debit card, or PayPal account. You can also enable automatic funding so that your Paid Discovery account never runs out of funds.
 

I’m having payment problems. What can I do?

If you're having trouble with your payment it is likely a problem between the card processor and your card provider. We recommend trying the following solutions to remedy the issue:
  1. Double check that all of your information is correct and try again. The billing information must match exactly what is displayed on your bank statement.
  2. Contact your bank to make sure they are not preventing the transaction from going through.
  3. Try a different payment method such as a PayPal account rather than a credit card.
 

How do I get a receipt for my transactions?

You will receive an email receipt each time funds are deposited into your Paid Discovery account. To submit a special request for a receipt, please email to adpayment@stumbleupon.com with your Paid Discovery account email address.
 

How do I get a refund?

If you would like to apply for a refund of a partial or full amount of your account balance, please submit the following form: https://www.stumbleupon.com/pd-help/payment/refunds/

 
 
 
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